If a NestVault member has died and you believe you’re their beneficiary, here is the whole process, including the part that depends on their estate rather than on us.
Go to mynestvault.com/claim. You’ll provide your name, email, and relationship to the owner, the owner’s email address, and two documents: a death certificate and your government-issued ID (PDF, JPG, or PNG, up to 10MB each).
Every claim is reviewed by a person — there is no automated approval. We cross-reference the vault owner’s designated beneficiary list and respond to your email within 48 hours. If approved, you receive a setup link.
During setup you must enter the owner’s vault password — it should be in their estate documents or a sealed letter with their attorney. It is never sent to NestVault; all decryption happens in your browser. We cannot decrypt the vault for you. An approved claim plus no password still means a locked vault — if you can’t find it, search the estate documents before starting setup. The setup process currently requires the vault password itself.
You’ll create your own vault password, the vault is re-encrypted under your key (this runs in your browser and takes 15–30 seconds), and you’ll receive your own recovery code — save it immediately; it’s shown once. From then on, the vault is yours.