There is one way back in: your recovery code. Here is the honest picture first, then the steps.
We cannot reset your vault password. It never leaves your device, so we don’t have it, can’t look it up, and can’t override it. No support ticket changes this. That’s what zero-knowledge means: the same design that keeps us from reading your data keeps us from resetting your key.
Your data is not affected by this — you’re only replacing the key wrapping. And your recovery code stays valid afterward; the code you just used will continue to work unless you deliberately rotate it.
If the code is rejected, work through My recovery code isn’t working.
Check the places people actually put it: a fireproof box, a safe deposit box, estate documents, a printed “recovery kit” page from when you signed up.
If both the vault password and the recovery code are truly gone, then your encrypted data cannot be decrypted — not by you, not by us, not by anyone. It remains stored, but unreadable. We know that’s a hard sentence to read. It is also the guarantee that nobody else — including us — can read your vault without your keys.